Guarantee & Refund Policy – Your Peace of Mind with TVPLUSSTREAM

At TVPLUSSTREAM, your satisfaction and security are our highest priorities. We stand by our products wholeheartedly and strive to bring the best entertainment experience to our users every day.

We understand that purchasing a digital subscription requires trust. That’s why our refund and replacement policy is designed to protect you, keep things transparent, and ensure you get the best possible experience—no hassle, no worries.

💯 Our Promise: 30-Day Risk-Free Guarantee

When you subscribe to TVPLUSSTREAM, you are fully covered. If you encounter a technical issue that prevents you from using our service, and we are unable to resolve it within a reasonable timeframe, we will issue a refund.

We will issue a full refund or replacement if:

• Service Failure: Your subscription does not activate, or the server details provided are non-functional.

• Incorrect Details: You received the wrong subscription plan or incorrect login credentials.

• Unresolvable Technical Issues: You encounter a server-side error that our support team cannot fix within 48 hours.

🛠 Support First: How We Handle Issues

Before a refund is processed, we ask for the opportunity to fix the issue. Most problems are caused by simple device settings or app configurations.

If you encounter an issue:

1. Contact Us: Reach out via our Live Chat or email contact@tvplusstream.com with your Order ID and a description of the issue.

2. Troubleshooting: Allow our team 48 hours to investigate and resolve the problem. We may ask for screenshots or provide step-by-step configuration guides.

3. Resolution or Refund: If we cannot make the service work for you after troubleshooting, we will process your refund immediately.

❗ Non-Refundable Scenarios

While we strive to accommodate all users, there are specific situations where we cannot offer a refund. Please read these conditions carefully:

• User-Side Connection Issues: We cannot refund due to slow internet speed, ISP blocking, or unstable connections at the customer’s location.

• Device Incompatibility: It is the customer’s responsibility to ensure they have a compatible device (Smart TV, Firestick, Android Box, PC, etc.) before purchasing.

• Inability to Setup: We provide support, but we cannot issue refunds if a user is unable or unwilling to set up their own device/app using our provided guides.

• Channel Lineup/Content: We do not refund based on dissatisfaction with the channel list. We strongly recommend customers try a trial or check the channel list before purchasing a long-term package.

• Temporary Buffering: Occasional buffering due to internet fluctuations or routine server maintenance (performed weekly for performance) is not grounds for a refund unless the service is down for more than 48 consecutive hours.

📊 Summary at a Glance

💳 Refund Processing Time

• Refunds are processed to your original payment method.

• Once approved by our team, funds typically appear in your bank account within 5 to 10 business days.

• Note: In rare cases, depending on your specific bank or credit card provider, this process may take up to 20–30 days. This timeline is controlled by the banking system, not TVPLUSSTREAM.

💬 We Are Here to Help

If you have any questions regarding this policy or need immediate assistance with your subscription, our team is available to help.

• Live Chat: Available 24/7 on our Homepage.

• Email Support: contact@tvplusstream.com

Buy confidently with TVPLUSSTREAM today, knowing you are part of a trusted community where your satisfaction comes first.